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GENERAL

These Booking Terms and Conditions apply to the provision of accommodation and associated hotel services provided by Blakeney Manor Hotel Limited trading as Blakeney Manor Hotel, The Quay, Blakeney, near Holt, Norfolk, NR25 7ND (hereafter referred to as “the hotel”).

These Booking Terms and Conditions are governed by English law and apply to all bookings between the hotel and the person or legal entity making the booking except where the hotel agrees in writing to any other terms. By making a booking you are deemed to accept and be bound by these Booking Terms and Conditions.

These Terms and Conditions may be subject to periodic amendment by the hotel.

TARIFF

Tariffs, which include VAT, are subject to change without notice.

BOOKING

A booking will only be considered as confirmed upon full payment of a non-refundable deposit as specified by the hotel at the time of booking and only if such deposit has been received by the hotel within the timescale specified by the hotel.

CANCELLATION & VARIATION POLICY

It is the policy of the hotel to forfeit any deposit where (in the opinion of the hotel) the existence of a confirmed booking which has subsequently been cancelled or varied by you may have resulted in a loss of income to the hotel.

The hotel manager may, at their discretion, refund or hold against a future booking, a deposit (or part thereof) if they consider that a cancellation or variation of a booking has been made with sufficient notice for the accommodation to have been re-offered for sale and a confirmed booking made (and associated deposit received in full) by a third party to the full value of the original booking.

Any variation of a booking e.g. number of nights stay, number of rooms booked or postponement of stay, will be considered as variation of the booking and may be treated as a cancellation by the hotel.

We will not be held liable for failure to provide services or accommodation to the extent that the failure is caused by any factor beyond our reasonable control (e.g. fire or flood).

CHECK IN/OUT TIMES

Your room will be available from 3.00 p.m. on the day of arrival. For earlier arrivals, luggage can be stored and moved to the bedroom by the hotel staff. Rooms will be released at 6.00 p.m. on the day of arrival unless a later check-in time has previously been agreed or a telephone call is made to the hotel to advise a check-in time later than 6.00 p.m. Rooms must be vacated by 11.00 a.m. on the day of departure. Late checkout without the prior agreement of the hotel may incur a charge for an extra nights stay.

FOOD AND BEVERAGES

No food or beverage not provided by the hotel may be consumed in any public area of the hotel.

INSURANCE LIABILITY

Blakeney Manor Hotel Limited does not accept liability for loss or damage to any customer’s property. We advise you to ensure that you have suitable travel insurance cover.

PETS

Dogs are welcome at the hotel in some of our public rooms and some of our hotel bedrooms provided that prior notice has been given and provision made, but we expect owners to ensure that they do not spoil the enjoyment of other guests. Additional charges will apply to dogs staying in hotel bedrooms and for any damage caused to the hotel’s property. Dogs are not allowed in some of the public rooms or some of the hotel bedrooms.

CUSTOMER CONDUCT

Any customer who has been found to have caused damage to the hotel premises or other property whether or not owned by the hotel, or caused by the actions or activities of any of their guests at the hotel shall be deemed to be liable for such damage.

We require our customers and their guests to observe a high standard of behaviour at all times. The hotel reserves the right to expel or remove any customer or guest behaving in a manner which it regards at its own discretion, as detrimental to the standing of the hotel or likely to cause inconvenience or annoyance to any other hotel customer or guest. The hotel reserves the right to expel or remove any customer or guest behaving in a manner which it regards at its own discretion to be offensive or intimidating towards any member of the hotel’s staff. In the event of such actions by the hotel, the hotel shall not be obliged to pay any compensation or make any refunds.

GRATUITIES

Gratuities are entirely at your discretion.

ONE NIGHT BOOKINGS

These are not normally accepted on Friday or Saturday nights or over Bank Holiday periods.

SMOKING

Smoking is not permitted.

ACCESSIBILITY INFORMATION

Number of floors: 2

COMPLAINTS PROCEDURE

Any cause of dissatisfaction in the standard of service or care provided by the hotel should be brought to the attention of the hotel with sufficient notice for the hotel to remedy the cause of your dissatisfaction.

If you wish to make a subsequent complaint about Blakeney Manor Hotel you may contact us in writing by email or letter. Wherever possible, complaints will be dealt with promptly and you will receive a response within 14 working days.

 
 
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